Our most important and longest-held core value at CiiRUS is providing a top-class customer experience. We understand that when you have questions or need assistance, you want quick and reliable support. That's why we've put together these guidelines to help you know what to expect when reaching out to us.
Our team is dedicated to providing you with the best support possible, and we want to make sure you understand how quickly we aim to respond to your inquiries. While we don't have any fancy legal agreements or formalities, we believe in being upfront and transparent about our commitment to helping you.
Our response time targets are based on the type of issue you're facing. Whether it's a question about using our software or a hiccup you've run into, we're here to lend a hand. Just keep in mind that sometimes we might need a bit more info from you to get things sorted, or our team might need to follow up for clarification.
And bear in mind: if your issue requires us to loop in our development team, it might take a bit longer to get things sorted while they work their magic. But don't worry, we'll keep you updated every step of the way!
Check out the table below for an overview of our response time guidelines. If you have any questions or need assistance, don't hesitate to reach out to our friendly support team. We're here to make sure your experience with CiiRUS is nothing short of amazing!
Support Hours
Monday to Friday, 9:00 AM ET to 7:00 PM ET (including Holidays)
Weekends, 11:00 AM ET to 7:00 PM ET
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