guest communications

Automated text, email & chat with your guests

guestpass

Built-in guest portal

Empower guests with key information about their trip. Maximize customer satisfaction & boost your operational efficiency.

Listing details
Access details & important information at a glance
Upselling
Pay balances & purchase upgrades instantly
House rules
Important notices & policies for the guest to follow
Local guide
Custom multimedia guides & maps to local hotspots
Communication
Threaded message sync with the Unified Inbox
Attraction tickets
Direct integrations with major attraction tickets

Template builder

Custom marketing & communication templates for SMS & email. Smart tags automatically populate known information

Automation rules

Automate the beats of the guest lifecycle via SMS, email, & chat without sacrificing your personal touch

Electronic signature

Send, sign, & store rental agreements, work order contracts, NDAs, POAs, & management contracts directly within the system

Guest profiles

Manage all past, present, & future guests from a central dashboard. Assign categories & curate details about your customers

message recieved!

Unified Inbox

Your communications for direct, Vrbo, and Airbnb guests are all threaded in CiiRUS where you can read and respond centrally with deep automation.

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Our Process

Our tried and true formula for successful listings

Successful listings are never one-and-done. Amidst this ever-changing market & evolving traveler preferences, we proactively optimize listings together to maximize exposure.

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Social Media Content Plan - Growth Webflow Template
Step 1

Content assessment

We assess each listing's content for quality & richness of information before crafting.

Publishing and Execution - Growth Webflow Template
Step 2

Tell the story

The best listings weave a story from title, gallery, & description, all the way through to the review responses.

Measure and Scale - Growth Webflow Template
Step 3

Adjust as we learn

We update as we go, applying tweaks to the listings based on guest feedback & trends to maximize conversion.

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One of our consultants will be in touch to answer your questions & walk through the software.

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Better customer service
Going above & beyond for vacation rental managers since 2008.
  • Independent, family-owned & operated
  • Full-service onboarding
  • Unlimited domestic phone & web support
  • Month-to-month service
Sarah B
27 homes

"Implementation with CiiRUS was as seamless a transition as it could have been given the large amount of data that we had to bring over. Switching software companies definitely feels daunting, so we love that the CiiRUS team is available to help any time we need!"

Better accounting tools
Advanced owner statement accounting & trust accounting made simple.
  • Auto owner statements
  • Trust accounting
  • Owner/vendor bill payments
  • Tax reports & processing
Better integrations
High-impact integrations with the tools you need to be successful
  • Preferred/Elite with Airbnb & Vrbo
  • Full 2-way direct sync
  • Constant updates & new integrations
  • Open API
Better guest communication
All of your communication centralized and powerfully automated
  • Unified inbox
  • Auto guest life-cycle communication
  • Built-in customizable guest app
  • Manage reviews & host quality scores
Better property care tools
Automated housekeeping, maintenance, & inspection tools
  • Custom checklists & requirements
  • Automated & recurring scheduling
  • Built-in vendor & owner payment routing
  • Mobile tasks app for field team