homes and owners

Homes and Owners

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Online Homeowner Portal

Online Homeowner Portal

  • Access and view account information,
  • Add/update reservations they have personally added,
  • View owner statements
  • View inventory
  • Edit personal website
  • Manage photos
  • Create and send quotes
  • View multiple homes for homeowners with multiple homes

Features that the homeowner can access can be set by the Property Manager via the control panel.

Reservations Screen

If enabled by the Property Manager, the Reservations screen provides the following features available for the homeowner:

  • View arrival/departure dates for all reservations for the selected home
  • View availability calendar
  • Add/edit personal bookings placed by the homeowner

Quotes Engine

The Quotes engine can be accessed either from the Homeowner Online portal, or guests can request a quote directly from the free website. The homeowner rates and quotes engine is not connected to the master Property Manager rates and quotes engine - they can operate independently of each other. All quotes sent are available in the stored quotes screen. The quotes can be recalled, updated and resent to the guest. The availability calendars are linked and always in sync.

The homeowner can run quotes directly from the owner portal - The quotes sent use the rates that have been set by the homeowner, these are not linked to the master rates used by the Property Manager. An email is sent to the guest with the full description, the images, the quotes and a link to book the reservation.

The Online quotes engine is included with the free website. When a guest requests a quote from the website, an email is sent to the guest with the full description, the images, the quotes and a link to book the reservation

Owner Statements

The homeowner statements can be viewed by the owner from the Online Homeowner portal. Backdated statements are available and statement displays:

  • The balance brought forward from the previous month
  • Ending Balance
  • Minimum Owner Balance
  • Balance due to/from the homeowner
  • Itemized transactions for the selected month

The owner portal can also display transactions 'Year to Date' these transactions are grouped by service type. Owner statements can be exported or printed in all common file formats including; PDF, XLS, CSV, HTML or RTF. Exports can be useful if importing data to accounting software.

The Property Manager can also set the system to auto send the owner statements by email. Selected scanned bills and invoices can be attached to the owner statement. Delivery receipt, read option and a copy sent to the Property Manager options are also available. A payment link can be added to the statement for owner to make payment when the account is negative

Inventory Control

The inventory checklist enable the Property Manager and homeowner to monitor the inventory for the selected home. Items can be added/edited and notes added by both the Property Manager and homeowner for each item. For example if a remote control is missing or broken the notes for the inventory are available.

Administration

The Property Manager can set the features that are available for a homeowner portal, on case by case basis. The back-office application stores account information for utility bills and other accounts where the Property Manager pays bills on behalf of the homeowner. A long term home can be set not to display on the website or can be routed to the long term search engine (this search is specifically designed to display long term rentals and is independent to the short term search engine.

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